Terms of Use

These Terms and Conditions describe the rules that govern your use of Yako’s online casino services in Canada. They explain the relationship between you and us, outline responsibilities for accounts, payments and promotions, and set out how we manage disputes and changes to these terms. By registering an account and using our site you agree to comply with the policies set out below.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. You must provide accurate personal information and keep it up to date. We may require identity verification documents at any time to comply with our security and fraud-prevention checks. If we reasonably suspect unauthorised access, fraud or breach of these terms, we may suspend or close the account until the matter is resolved.

Eligibility requirements

To open an account you must meet the minimum legal gambling age in your province and be located in a jurisdiction where our services are permitted. Only one account is permitted per person, household and payment method. Accounts that appear to be duplicate, created to exploit promotions, or otherwise in breach of eligibility rules may be closed and any associated winnings voided.

Acceptable platform use

Use of our site must be lawful and in good faith. You must not attempt to manipulate games, exploit technical errors, collude with other users, or use automated tools or bots. Abusive behaviour towards our staff or other players is not permitted. We reserve the right to restrict access, reverse transactions or withhold payouts where we have reasonable grounds to suspect misuse, abuse or criminal activity.

General bonus and promotion rules

All promotions are governed by specific terms which form part of these conditions. Bonus amounts, free spins, wagering contributions and game restrictions vary by promotion and are detailed where the offer is advertised. Bonuses may be limited to one per person, household or payment method. We may withhold, reclaim or cancel bonus funds and related winnings where we suspect abuse, bonus circumvention or ineligibility.

Deposits and withdrawals

Payments must be made using verified methods available in the cashier. Deposits are usually credited instantly; withdrawals are processed after any required verification and security checks. We may apply reasonable account, verification or processing checks before releasing funds. Limits on deposits and withdrawals may apply and can be adjusted by you or by us for security or regulatory reasons. Any fees charged by your payment provider are your responsibility.

Dispute resolution

If you have a complaint please contact our support team so we can investigate and respond promptly. We will attempt to resolve disputes in good faith. If a resolution cannot be reached through our support channels, you may seek independent advice or refer the matter to an appropriate external body in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. Updated terms will be posted on the website and will take effect as specified on that page. Continued use of the site following publication of changes constitutes acceptance of the revised terms. If you do not accept an update you should stop using the service and close your account.