Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use Yako. We take your privacy seriously and aim to be clear about the types of data we collect, how we use it, and the choices available to you as a player in Canada.

Types of Data We Collect

We collect several categories of information to operate your account, process payments, and provide customer support. Collection is limited to what is necessary for those purposes.

Personal Data

This includes name, date of birth, contact details, residential address, government ID for verification, and any information you provide when you contact support. We use this data to verify your identity, prevent underage play, and meet legal obligations.

Technical Data

We collect device and connection information such as IP address, device type, browser, operating system, and location data derived from IP or permitted geolocation services. This helps with security, fraud prevention, and ensuring games and pages load correctly on your device.

Transactional Data

Transactional details include deposit and withdrawal history, payment method details, account balances, wagering activity, and game-play records. We retain this information to process transactions, manage disputes, and comply with responsible gaming and anti-money-laundering requirements.

How We Use Your Information

We use your information to create and manage your account, process payments, fulfil legal and regulatory obligations, offer customer service, and detect or prevent fraud. With your consent, we may also send service messages and promotional offers - you can opt out of marketing at any time.

Data Protection Practices

We protect information using commercial security measures including encryption in transit, secure servers, and restricted access controls. Access to your personal data is limited to staff and third parties that need it to provide services or meet legal duties. No system is completely secure, but we regularly review and update our safeguards.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, support login sessions, and measure site performance. Some cookies are essential for the service to work, while others help us understand usage and improve the site. You can manage cookie settings via your browser or the site cookie tool.

Information Sharing and Third Parties

We may share personal data with payment processors, identity verification providers, regulatory bodies, and trusted service suppliers that support our operations. All third parties are contractually required to handle data securely and only for the purposes we specify. We will not sell your personal information.

User Rights

If you are in Canada you have rights to access, correct, or request deletion of your personal data, subject to legal and operational limits. You may also object to processing or request restriction in certain circumstances. To exercise your rights, contact our privacy team.

Access, Correction and Deletion

You can review and update most account details in your profile. For verification documents or complex requests, contact support and we will guide you through the process. Some records may be retained for legal or regulatory reasons even after account closure.

Privacy Policy Updates

We may update this policy from time to time. Material changes will be communicated via the site or by email. Continued use of our services after changes indicates acceptance of the updated policy.

If you have questions or wish to exercise your privacy rights, please contact [email protected].